Terms of order & Payment ways

General Terms and Conditions

masticha.gr is an online shop for selling products via the Internet; It is owned by Chios Shop , a company having it's registered office at Fokionos 4, Navarinou 6 & Kapodistriou 16 Piraeus 18531 .
Our company’s primary concern is to notify you, our website visitors, of the terms and conditions governing the rights and obligations.

Personal data

To initiate a transaction between us, you must disclose some of your personal data to us. When placing an order, you will be asked for your full name, the address to which you want us to ship the products sold, your landline number (or any other telephone number you want us to use for your better service), your e-mail address, etc., and, if you choose to pay by credit card, your card number and expiry date.
In strict compliance with the principles on personal data protection laid down in the relevant laws and international conventions, the company and masticha.gr shall not proceed with any unlawful or unauthorised use.
masticha.gr shall in no way reveal, disclose, sell, or exchange the personal data or information you shared with us. By way of exception, your personal data may be disclosed by the company, always subject to the procedure provided for by law, as required by a Public Authority, a Court, etc.
masticha.gr reserves its right to update its suppliers through sales statistics which, however, will in no case include personal data that could identify you.
Moreover, you may change your personal data which you have shared with us, at any time, as appropriate, by completing the relevant online form.

Payment methods

To facilitate and serve all those who wish to buy goods from our shop, we provide you with the following alternative payment methods:
1.Via VISA or MASTERCARD credit cards issued by any bank
2.Direct deposit to our bank account - ALPHA BANK GR 7401401260126002320002222
3.Payment on Delivery + 2,00 euro

Shipping of orders

Your products will be sent to you to the designated location using courier services.
For areas where it is not possible to ship your order using a courier service, the time of delivery shall be that provided for by Hellenic Post. Shipments shall be made daily, except on Saturday, Sunday and holidays.

Product prices

The prices stated in the relevant lists next to each product include VAT.

Cancellation policy

1.Force Majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.), delivery of your products within the specified time is not possible, you will be notified via e-mail, in order to declare whether you wish to complete your order, under these circumstances.
2.Liability of masticha.gr: masticha.gr shall not be liable for damages that might occur during transportation.
3.Advertisements: masticha.gr allows its users to opt for updates on any new products launched or any other offers, payment arrangements, etc. by sending advertisements - newsletters to their online or e-mail address or via the telephone. masticha.gr shall not abuse this service. Users are always provided with the option to unsubscribe from advertising communications.

Governing Law

All transactions performed via masticha.gr shall be governed by International and European laws regulating matters relating to electronic commerce, and the Law on consumer protection (Law 2251/1994) regulating matters relating to remote sales.


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