Terms and Conditions
The following document sets out the terms governing the use of this website (www.masticha.gr) and the purchase of products through it. We encourage you to read these Terms, the Cookie Policy, and the Privacy Policy carefully before placing an order. By using this website or placing an order through it, you agree to be bound by these Terms and the Data Protection Policies; therefore, if you do not agree, you should not use this website.
The company reserves the right to unilaterally amend or update these terms and conditions for transactions conducted through our online store, in accordance with its operational needs and customary business practices. It is your responsibility to review them at regular intervals, as the terms in effect at the time the Contract (as defined below) is concluded are the ones that will apply.
A user of our website is defined as anyone who visits it with the intention of purchasing one or more products available therein—that is, in the online store masticha.gr—as well as anyone who browses the website as a visitor.
Customers of the online store masticha.gr are defined as those who register in order to complete an order and make a purchase, as well as those who place an order without registering—that is, as "guests."
By choosing to use the services of the online store masticha.gr, the customer—as well as any user of our website—unreservedly and fully accepts these Terms of Use and the Privacy Policy.
The company reserves the right to unilaterally amend or update these terms and conditions for transactions conducted through our online store, in accordance with its operational needs and customary business practices. It is your responsibility to review them at regular intervals, as the terms in effect at the time the Contract (as defined below) is concluded are the ones that will apply.
A user of our website is defined as anyone who visits it with the intention of purchasing one or more products available therein—that is, in the online store masticha.gr—as well as anyone who browses the website as a visitor.
Customers of the online store masticha.gr are defined as those who register in order to complete an order and make a purchase, as well as those who place an order without registering—that is, as "guests."
By choosing to use the services of the online store masticha.gr, the customer—as well as any user of our website—unreservedly and fully accepts these Terms of Use and the Privacy Policy.
Intellectual Property
The content of this Website is the intellectual property of www.masticha.gr, with all rights not expressly granted herein reserved. All intellectual property rights pertaining to this Website belong to www.masticha.gr or to the relevant third parties to whom they rightfully belong. By accessing this website, you agree to abide by the aforementioned intellectual property laws. If a user does not agree with some or all of the terms of use for this website, they must refrain from using it; otherwise, they are deemed to have accepted all terms and conditions governing its operation. By visiting or making purchases through www.masticha.gr, you automatically accept these terms.
Our Details
The online store www.masticha.gr handles the sale of products via this website and is operated by the company "THEODOROS & KONSTANTINOS MICHALAKIS G.P." (General Partnership), trading under the name "Chios Shop." The company is based in Piraeus, Attica, at 6 Navrinou St. and 4 Fokionos St.; its Tax Registration Number (AFM) is 081287865, and it is registered with the Chios Tax Office (DOU).
For inquiries, you may contact us via email at info@masticha.gr or by calling our customer service center at 210 4101 241 & 210 4121 222. Our operating hours are Monday-Friday, 09:00-16:00, and Saturday, 10:00-14:00.
For inquiries, you may contact us via email at info@masticha.gr or by calling our customer service center at 210 4101 241 & 210 4121 222. Our operating hours are Monday-Friday, 09:00-16:00, and Saturday, 10:00-14:00.
Your Information
On this website, the information or personal data you provide to us is processed in accordance with our Data Protection Policies. By using this website, you consent to the processing of such information and data, and you declare that all information and data you provide to us are true and accurate.
Use of Our Website
By using this website and/or placing an order through it, you agree to: a. Use the website only to make legitimate inquiries or place orders. b. Not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we reserve the right to cancel it and inform the relevant authorities. c. You must provide us with your email address, postal address, and/or other contact details, ensuring they are correct and accurate. You also agree that we may use this information to contact you, should this be deemed necessary in accordance with the Privacy Policy. If you do not provide all the information we require, we will be unable to process your order. By placing an order through the website, you warrant that you are at least 18 years of age and possess the legal capacity to enter into binding contracts.
Personal Data
masticha.gr is committed to respecting and protecting your right to the privacy of your connection.
masticha.gr does not sell, rent, or in any other way disclose personal information submitted by visitors to our site to any third party. Such information includes your name, address, telephone number, and e-mail address.
This information will under no circumstances be used for direct sales or unsolicited follow-up communication, unless we have previously informed you of such potential use and you have provided your explicit consent at the time of submission. With your permission, masticha.gr will use this information to:
- To send you printed materials or other correspondence
- To send you press releases or other announcements electronically
- To deliver products or prizes to you
masticha.gr uses anonymous statistical data (such as browser type and geographical location) to optimize the website—as part of an ongoing internal review process—and, more generally, to better understand the consumers of our products. masticha.gr will not share this information with any third party.
This data will be used solely for the purposes stated above and will not be used for unsolicited communication, unless you have provided us with your consent.
We recommend that children and young people under the age of 16 obtain permission from their parents before submitting any personal information to the masticha.gr website.
PURPOSE OF DATA PROCESSING
In order to conduct any transaction via the online store and to place an order for the company’s products, the customer will be asked to provide certain personal information.
What data is collected by the online store:
When placing an order, you will be asked to provide identification and contact details, such as the following:
• Full name
• Billing address (if different from the shipping address)
• Shipping address
• Contact phone number (mobile and/or landline)
• Email address (optional for guest customers / mandatory for customers with an account in the online store)
The company processes customer data in compliance with Article 7A, paragraph 1(b) of Law 2472/1997, for the purpose of fulfilling orders placed by individual customers. Such data shall under no circumstances be disclosed, made public, or sold to third parties, unless the procedure prescribed by law for the lifting of confidentiality (Law 2225/1994) is initiated, or in the event of obligations arising from the national implementation of Directive 2006/24/EC.
What data is collected by the online store:
When placing an order, you will be asked to provide identification and contact details, such as the following:
• Full name
• Billing address (if different from the shipping address)
• Shipping address
• Contact phone number (mobile and/or landline)
• Email address (optional for guest customers / mandatory for customers with an account in the online store)
The company processes customer data in compliance with Article 7A, paragraph 1(b) of Law 2472/1997, for the purpose of fulfilling orders placed by individual customers. Such data shall under no circumstances be disclosed, made public, or sold to third parties, unless the procedure prescribed by law for the lifting of confidentiality (Law 2225/1994) is initiated, or in the event of obligations arising from the national implementation of Directive 2006/24/EC.
RECIPIENTS OF PERSONAL DATA
A) Authorized employees of the online store who are responsible for the execution and invoicing of the customer’s order, as well as for the fulfillment of any obligations arising from the contract between the customer and the online store.
B) The online store collaborates with payment and transport service providers (for example, banks, transport and courier companies, etc.) that are necessary for conducting business operations, ensuring data security, and/or serving the users of the online store.
Electronic payment service providers have access to the personal data contained in a customer's order, to the extent necessary for the operation of their services.
These providers are required to use such personal data in accordance with this Privacy Policy, as well as with the data protection laws of Greece.
Credit card details used by customers are NOT STORED on the online store's digital platform.
The online store collaborates with courier service providers for the purpose of transporting and delivering online orders to its customers.
Courier service providers have access to the personal data contained in a customer's order, to the extent necessary for the provision of their services.
Courier service providers are required to use such personal data in accordance with this Privacy Policy, as well as with the applicable Greek data protection laws.
The online store uses the customer information submitted during the online ordering process to enable its staff to contact the customer regarding:
• The delivery of the order to the shipping address
• Confirmation and identification of the customer
• Processing or cancellation of the online order due to product unavailability
• Updates regarding new products
• Information about special offers from www.masticha.gr
• Receipt of prizes following a contest draw.
The submission of personal data by the customer constitutes consent for such data to be used by the online store’s staff for the purposes mentioned above.
The online store requires its employees and the website’s technical staff to provide its users/customers with the level of security specified in this Privacy Policy.
Under no other circumstances may the online store share your personal information with third parties without the customer’s prior consent, unless required to do so through legal channels.
Please be aware that, under certain conditions—whether mandated by law or pursuant to a court order—the collection, use, and disclosure of your personal data (collected online) may be permitted or required even without your prior consent; for instance, in the event of a request from judicial authorities.
The personal data provided by the customer in the online store are used exclusively by the store itself or by its affiliated businesses, for the purpose of supporting, promoting, and executing the transactional relationship.
The COMPANY retains data regarding online orders for tax purposes, in accordance with applicable tax legislation. Customer information is recorded in the information system in compliance with current legislation, including provisions concerning data security and confidentiality, as well as the principle of lawful processing.
The data held in the record may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions in force at the time.
Within the framework of legislation concerning telecommunications privacy, the customer possesses the rights to be informed and to object, as provided for by Articles 11 through 13 of Law 2472/1997.
By this document, you provide your explicit consent for the collection and processing of the aforementioned personal data—consent without which we cannot offer you our services. You may, however, revoke or modify this consent at any time (Article 2, case (ia) of Law 2472/1997 and Article 7 of Regulation 679/2016). We reserve the right to amend the terms regarding the protection of personal data without prior notice, in accordance with the applicable regulatory framework in force at any given time.
The online store masticha.gr retains personal data for as long as the Customer remains active; in the event of inactivity and the absence of transactions with our store, such data is retained for a period of five (5) years. Data purging takes place every January, regardless of the date on which the customer's personal data was originally collected.
Masticha.gr will not disclose a Customer’s email address or other personal data for advertising, promotional, or communication purposes, except with the Customer’s explicit consent, in accordance with the conditions stipulated by the GDPR.
Please be informed that, in order to collect and analyze your feedback based on objective criteria—thereby enabling us to offer you better services and personalized communications or recommendations regarding products suited to your preferences—we collaborate with the following partners:
• Google, for personalized marketing and remarketing
• Facebook, for personalized marketing and remarketing
• Instagram, for personalized marketing and remarketing
• TikTok, for personalized marketing and remarketing
masticha.gr declares that, throughout the period during which such information/personal data is retained and throughout our electronic communication, it uses such data in a lawful manner, implementing the necessary security measures to ensure its confidentiality. Specifically, we take all appropriate and suitable organizational and technical measures to ensure data security and to protect the data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and any other form of unlawful processing, such as, for example, tiered access to personal data, security of the premises where physical records containing personal data are kept, and the destruction of all documents containing personal data in a manner that renders the retrieval of any information impossible; furthermore, the network is protected by a firewall and NAT, data is encrypted, and there is controlled access for each user, with unique usernames and passwords.
It is expressly agreed that the above terms are governed by Greek Law, the decisions of the State’s statutory bodies applicable to electronic communications transactions, as well as any other relevant provisions in force from time to time. It is further expressly agreed that any disputes arising from the application of these terms or the use of our store in general—should they not be resolved amicably—shall fall under the jurisdiction of the Courts of Athens.
B) The online store collaborates with payment and transport service providers (for example, banks, transport and courier companies, etc.) that are necessary for conducting business operations, ensuring data security, and/or serving the users of the online store.
Electronic payment service providers have access to the personal data contained in a customer's order, to the extent necessary for the operation of their services.
These providers are required to use such personal data in accordance with this Privacy Policy, as well as with the data protection laws of Greece.
Credit card details used by customers are NOT STORED on the online store's digital platform.
The online store collaborates with courier service providers for the purpose of transporting and delivering online orders to its customers.
Courier service providers have access to the personal data contained in a customer's order, to the extent necessary for the provision of their services.
Courier service providers are required to use such personal data in accordance with this Privacy Policy, as well as with the applicable Greek data protection laws.
The online store uses the customer information submitted during the online ordering process to enable its staff to contact the customer regarding:
• The delivery of the order to the shipping address
• Confirmation and identification of the customer
• Processing or cancellation of the online order due to product unavailability
• Updates regarding new products
• Information about special offers from www.masticha.gr
• Receipt of prizes following a contest draw.
The submission of personal data by the customer constitutes consent for such data to be used by the online store’s staff for the purposes mentioned above.
The online store requires its employees and the website’s technical staff to provide its users/customers with the level of security specified in this Privacy Policy.
Under no other circumstances may the online store share your personal information with third parties without the customer’s prior consent, unless required to do so through legal channels.
Please be aware that, under certain conditions—whether mandated by law or pursuant to a court order—the collection, use, and disclosure of your personal data (collected online) may be permitted or required even without your prior consent; for instance, in the event of a request from judicial authorities.
The personal data provided by the customer in the online store are used exclusively by the store itself or by its affiliated businesses, for the purpose of supporting, promoting, and executing the transactional relationship.
The COMPANY retains data regarding online orders for tax purposes, in accordance with applicable tax legislation. Customer information is recorded in the information system in compliance with current legislation, including provisions concerning data security and confidentiality, as well as the principle of lawful processing.
The data held in the record may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions in force at the time.
Within the framework of legislation concerning telecommunications privacy, the customer possesses the rights to be informed and to object, as provided for by Articles 11 through 13 of Law 2472/1997.
By this document, you provide your explicit consent for the collection and processing of the aforementioned personal data—consent without which we cannot offer you our services. You may, however, revoke or modify this consent at any time (Article 2, case (ia) of Law 2472/1997 and Article 7 of Regulation 679/2016). We reserve the right to amend the terms regarding the protection of personal data without prior notice, in accordance with the applicable regulatory framework in force at any given time.
The online store masticha.gr retains personal data for as long as the Customer remains active; in the event of inactivity and the absence of transactions with our store, such data is retained for a period of five (5) years. Data purging takes place every January, regardless of the date on which the customer's personal data was originally collected.
Masticha.gr will not disclose a Customer’s email address or other personal data for advertising, promotional, or communication purposes, except with the Customer’s explicit consent, in accordance with the conditions stipulated by the GDPR.
Please be informed that, in order to collect and analyze your feedback based on objective criteria—thereby enabling us to offer you better services and personalized communications or recommendations regarding products suited to your preferences—we collaborate with the following partners:
• Google, for personalized marketing and remarketing
• Facebook, for personalized marketing and remarketing
• Instagram, for personalized marketing and remarketing
• TikTok, for personalized marketing and remarketing
masticha.gr declares that, throughout the period during which such information/personal data is retained and throughout our electronic communication, it uses such data in a lawful manner, implementing the necessary security measures to ensure its confidentiality. Specifically, we take all appropriate and suitable organizational and technical measures to ensure data security and to protect the data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and any other form of unlawful processing, such as, for example, tiered access to personal data, security of the premises where physical records containing personal data are kept, and the destruction of all documents containing personal data in a manner that renders the retrieval of any information impossible; furthermore, the network is protected by a firewall and NAT, data is encrypted, and there is controlled access for each user, with unique usernames and passwords.
It is expressly agreed that the above terms are governed by Greek Law, the decisions of the State’s statutory bodies applicable to electronic communications transactions, as well as any other relevant provisions in force from time to time. It is further expressly agreed that any disputes arising from the application of these terms or the use of our store in general—should they not be resolved amicably—shall fall under the jurisdiction of the Courts of Athens.
Cookies
A cookie is a small piece of data sent from a web server to a user's browser and stored on the user's computer hard drive. Cookies do not cause damage to the user's computer system, nor do they impair its functionality. Furthermore, cookies make web browsing easier for the user by storing their settings.
The online store masticha.gr uses cookies to provide specialized services and content tailored to the customer's interests. These cookies do not contain personally identifiable information. Most browsers accept cookies automatically, but customers can typically configure their browser to block them. Even without cookies, customers can still use most of the services offered by masticha.gr
The online store masticha.gr uses cookies to provide specialized services and content tailored to the customer's interests. These cookies do not contain personally identifiable information. Most browsers accept cookies automatically, but customers can typically configure their browser to block them. Even without cookies, customers can still use most of the services offered by masticha.gr
Customer Obligations
The customer of the online store masticha.gr is obligated:
- Not to use the online store’s website to engage in acts that could result in criminal prosecution or the initiation of any civil or administrative proceedings against masticha.gr—acts including, but not limited to, those described in the Penal Code or in special penal laws, in telecommunications legislation, legislation on the protection of personal data, as well as in the relevant provisions or directives of the European Union, the National Telecommunications Commission, the Personal Data Protection Authority, and any other public or administrative authority or agency.
- It must not infringe upon any form of third-party intellectual property rights.
- To strictly adhere to the currently applicable Terms of Use of the online store masticha.gr, as well as the regulations in force regarding the protection of personal data of its subscribers and/or website visitors.
- To provide complete and accurate personal information during the customer registration process.
- To update their personal registration details so that they always reflect their current, accurate personal information. In the event that any inaccuracy is discovered in a customer’s registration details, the online store masticha.gr reserves the right to immediately deactivate the customer’s account, upon notifying the customer.
- The user must keep their unique identifier (username) and password for the masticha.gr services confidential and must not disclose them to third parties. Furthermore, the user is obligated to IMMEDIATELY notify the masticha.gr online store—via email at info@masticha.gr—of any unauthorized use of their username and password. The online store bears no responsibility for any unauthorized use of a customer's username and password if it has not been previously notified of such use.
- To ensure that he/she has logged out of his/her personal account at the end of each session.
- To provide accurate and truthful payment and delivery details for orders placed in the online store.
- Not to use the online store’s website to engage in acts that could result in criminal prosecution or the initiation of any civil or administrative proceedings against masticha.gr—acts including, but not limited to, those described in the Penal Code or in special penal laws, in telecommunications legislation, legislation on the protection of personal data, as well as in the relevant provisions or directives of the European Union, the National Telecommunications Commission, the Personal Data Protection Authority, and any other public or administrative authority or agency.
- It must not infringe upon any form of third-party intellectual property rights.
- To strictly adhere to the currently applicable Terms of Use of the online store masticha.gr, as well as the regulations in force regarding the protection of personal data of its subscribers and/or website visitors.
- To provide complete and accurate personal information during the customer registration process.
- To update their personal registration details so that they always reflect their current, accurate personal information. In the event that any inaccuracy is discovered in a customer’s registration details, the online store masticha.gr reserves the right to immediately deactivate the customer’s account, upon notifying the customer.
- The user must keep their unique identifier (username) and password for the masticha.gr services confidential and must not disclose them to third parties. Furthermore, the user is obligated to IMMEDIATELY notify the masticha.gr online store—via email at info@masticha.gr—of any unauthorized use of their username and password. The online store bears no responsibility for any unauthorized use of a customer's username and password if it has not been previously notified of such use.
- To ensure that he/she has logged out of his/her personal account at the end of each session.
- To provide accurate and truthful payment and delivery details for orders placed in the online store.
Limitation of Liability
Our website has made every possible effort to display the products it offers with the greatest possible accuracy, through the use of photographs, descriptions, and specific comments. However, this website may contain errors (typographical, numerical, or related to the display of information).
Our website does not guarantee the accuracy or completeness of the depictions and descriptions, nor the reliability of any advice, opinion, statement, or other information referred to or made available on this website. The company is not liable for data entries made inadvertently or in error, and it reserves the right to correct the content whenever it determines that an error exists. The Company bears no responsibility for any adverse effects or damages resulting from the use of products ordered by the Customer, where such issues arise from an incorrect selection by the user, improper use of the products, or the fault of the respective manufacturer—such as manufacturing defects, incomplete or incorrect information or instructions accompanying the products, or issues related to material safety. The Company selects its partners, staff, and suppliers with great care and makes every effort to ensure food safety, complying with all legal requirements while consistently maintaining respect for the environment.
Suppliers adhere to established food management systems, and they are subject to continuous evaluation to ensure the safe production and storage of products. Nevertheless, should a consumer notice anything of concern, the Company requests to be informed immediately, as its primary objective is to provide the highest level of service.
The Company bears no responsibility for any technical issues encountered by users when attempting to access, or while accessing, the website, insofar as such issues relate to the operation or compatibility of the users' own infrastructure with the use of the website.
Furthermore, the Company may refuse to fulfill an order if it determines that the specifications or the price of a product included in the order are inaccurate—having been altered due to an erroneous entry or issues with the online platform.
The Company bears no responsibility for the acts or omissions of third parties, and in particular for unauthorized interventions by third parties in products, services, or information made available through this platform.
The Company bears no responsibility for any inability to provide services to visitors of our website resulting from malfunctions in the systems of the platform’s hosting provider, the systems of internet access providers, or the systems of the electronic payment service provider.
Users of the online store agree not to use it to send, publish, email, or otherwise transmit any content that is unlawful, harmful, threatening, offensive, defamatory, immoral, obscene, or libelous.
The Company bears no responsibility for the content of other websites to which users may be redirected via links or banners on the online store.
Our website does not guarantee the accuracy or completeness of the depictions and descriptions, nor the reliability of any advice, opinion, statement, or other information referred to or made available on this website. The company is not liable for data entries made inadvertently or in error, and it reserves the right to correct the content whenever it determines that an error exists. The Company bears no responsibility for any adverse effects or damages resulting from the use of products ordered by the Customer, where such issues arise from an incorrect selection by the user, improper use of the products, or the fault of the respective manufacturer—such as manufacturing defects, incomplete or incorrect information or instructions accompanying the products, or issues related to material safety. The Company selects its partners, staff, and suppliers with great care and makes every effort to ensure food safety, complying with all legal requirements while consistently maintaining respect for the environment.
Suppliers adhere to established food management systems, and they are subject to continuous evaluation to ensure the safe production and storage of products. Nevertheless, should a consumer notice anything of concern, the Company requests to be informed immediately, as its primary objective is to provide the highest level of service.
The Company bears no responsibility for any technical issues encountered by users when attempting to access, or while accessing, the website, insofar as such issues relate to the operation or compatibility of the users' own infrastructure with the use of the website.
Furthermore, the Company may refuse to fulfill an order if it determines that the specifications or the price of a product included in the order are inaccurate—having been altered due to an erroneous entry or issues with the online platform.
The Company bears no responsibility for the acts or omissions of third parties, and in particular for unauthorized interventions by third parties in products, services, or information made available through this platform.
The Company bears no responsibility for any inability to provide services to visitors of our website resulting from malfunctions in the systems of the platform’s hosting provider, the systems of internet access providers, or the systems of the electronic payment service provider.
Users of the online store agree not to use it to send, publish, email, or otherwise transmit any content that is unlawful, harmful, threatening, offensive, defamatory, immoral, obscene, or libelous.
The Company bears no responsibility for the content of other websites to which users may be redirected via links or banners on the online store.
MEDICAL INFORMATION - ADVICE
The information provided on this online store regarding nutrition, medical conditions, or general health and beauty products and advice is intended for general informational purposes only. If you suffer from a medical condition, or have any allergies or intolerances, you should consult your doctor promptly.
Under no circumstances does this store provide specialized therapeutic advice.
Under no circumstances does this store provide specialized therapeutic advice.
Modification of the Terms Herein
www.masticha.gr reserves the right to modify or update the terms and conditions of transactions and undertakes the obligation to update this text regarding any changes or additions to said terms. Such modifications shall be made without prior notice to users, and any use of the website following an update or modification shall be deemed as acceptance by the users.
Ownership - Trademarks
The content of this website, as well as the “Chios Shop” and “masticha.gr” logos, are the property of the company “THEODOROS & KONSTANTINOS MICHALAKIS G.P.” Product and company names mentioned herein may be the trademarks or trade names of their respective owners. Access to this website shall not be construed as granting—whether by implication, estoppel, or otherwise—any license or right to use any symbols appearing on this website, without the prior written consent of us or any third-party owner thereof.
All material on this site is the intellectual property of www.masticha.gr and is made available to visitors for personal use only. Any republication or reproduction of content from www.masticha.gr—in any medium, whether modified or unmodified—without prior written permission is prohibited.
Failure to comply will result in the attribution of liability in accordance with Law 2121/93 and the rules of international law applicable in Greece. All text, graphics, and images appearing anywhere on our website are the intellectual property of their respective creators.
All material on this site is the intellectual property of www.masticha.gr and is made available to visitors for personal use only. Any republication or reproduction of content from www.masticha.gr—in any medium, whether modified or unmodified—without prior written permission is prohibited.
Failure to comply will result in the attribution of liability in accordance with Law 2121/93 and the rules of international law applicable in Greece. All text, graphics, and images appearing anywhere on our website are the intellectual property of their respective creators.
Product Prices
All prices shown in our catalogs include VAT. These prices apply to quantities currently available in our warehouse; please note that www.masticha.gr reserves the right to adjust prices. Prices listed on the website are in Euros and include all applicable taxes (VAT), excluding shipping costs. Shipping costs are the responsibility of the customer; they are displayed during the ordering process and are added to the total cost of the selected products at the final stage of the order.
www.masticha.gr reserves the right to modify the prices of the products on its website at any time, but it commits to honoring the prices that were displayed on the site at the time you placed your order.
The customer selects the products they wish to purchase and then follows the online store’s automated process. The process is completed by selecting the "COMPLETE PURCHASE" button and the subsequent appearance of a final message confirming the completion of the order. Following this, the COMPANY will contact the customer via e-mail at the address provided in their order; at this point, a sales agreement between the customer and the COMPANY is considered to have been concluded.
Alternatively, the customer may call the customer service center at 210 4101 241 or 210 41 21 222 and speak with a representative of the online store in order to place his order. The COMPANY’s representative informs the customer, by telephone, of the total amount and the payment method; provided the customer agrees, the COMPANY’s representative completes the entry of the order into the system.
By placing an order by telephone, the customer accepts these Terms of Use and the policies included therein, such as the policy regarding the protection of their personal data. Representatives of the online store do not collect credit or debit card details, as payment via bank card is not an available payment method for telephone orders.
An order cannot be modified by the customer once it has been submitted to the online store. However, it may be modified by a representative of the COMPANY.
www.masticha.gr reserves the right to modify the prices of the products on its website at any time, but it commits to honoring the prices that were displayed on the site at the time you placed your order.
The customer selects the products they wish to purchase and then follows the online store’s automated process. The process is completed by selecting the "COMPLETE PURCHASE" button and the subsequent appearance of a final message confirming the completion of the order. Following this, the COMPANY will contact the customer via e-mail at the address provided in their order; at this point, a sales agreement between the customer and the COMPANY is considered to have been concluded.
Alternatively, the customer may call the customer service center at 210 4101 241 or 210 41 21 222 and speak with a representative of the online store in order to place his order. The COMPANY’s representative informs the customer, by telephone, of the total amount and the payment method; provided the customer agrees, the COMPANY’s representative completes the entry of the order into the system.
By placing an order by telephone, the customer accepts these Terms of Use and the policies included therein, such as the policy regarding the protection of their personal data. Representatives of the online store do not collect credit or debit card details, as payment via bank card is not an available payment method for telephone orders.
An order cannot be modified by the customer once it has been submitted to the online store. However, it may be modified by a representative of the COMPANY.
NEWSLETTER UPDATES - ADVERTISEMENTS
The COMPANY may use the customer’s provided e-mail address to send newsletters containing information about new products, changes in product prices, or various offers on a regular basis, provided that the customer has consented to receive such newsletters. The customer has the right to remove their e-mail address from the newsletter mailing list at any time, either via the relevant option within their "User Account" or by clicking the "unsubscribe" link in a newsletter received from the COMPANY.
Discounts and special offers apply ONLY to orders placed online or by phone and delivered via courier.
The COMPANY may display advertisements for products and/or special offers in designated areas of the online store, using promotional images (banners).
The provision of product samples and/or gifts for promotional purposes to customers of the online store is carried out in a lawful manner and remains valid only while stocks last.
Discounts and special offers apply ONLY to orders placed online or by phone and delivered via courier.
The COMPANY may display advertisements for products and/or special offers in designated areas of the online store, using promotional images (banners).
The provision of product samples and/or gifts for promotional purposes to customers of the online store is carried out in a lawful manner and remains valid only while stocks last.
APPLICABLE LAW
The above terms and conditions for the use of the website, as well as any amendments thereto, are governed by and supplemented by Greek law, European Union law, and relevant international treaties. The courts of Athens shall have jurisdiction for the resolution of any dispute.
Should any provision be deemed contrary to the law—and therefore void or voidable—it shall automatically cease to be in effect, without in any way affecting the validity of the remaining terms.
Users should check this page regularly to ensure they remain in agreement with any changes to the terms of this Policy.
Should any provision be deemed contrary to the law—and therefore void or voidable—it shall automatically cease to be in effect, without in any way affecting the validity of the remaining terms.
Users should check this page regularly to ensure they remain in agreement with any changes to the terms of this Policy.